FAQs
Sizing
YOUR RING SIZE:
We have a ring sizer in the "MISC" category if you're unsure of your size. It automatically ships for free (no tracking). Read the Ring Sizer description for instructions once you receive it.
Another great way to get an accurate size is to go in to a jewellery store and ask them for your ring size (it's free). Each finger can be a different size, so make sure you measure the finger you'll be wearing it on!
YOUR NECKLACE LENGTH:
If you have a necklace you wear usually, unclasp it, and measure it's length from end to end. If you're unsure which length is best for you (or someone else) - get a piece of string and tie it up around your neck where you'd like the pendant to sit. Once you've done that, cut the string (carefully) and then lay the string out. Measure that string length from end to end, and you'll have your ideal necklace length!
DO YOU MAKE RINGS IN HALF SIZES?
On the ring listings I only list full sizes, but if you need a half size I can definitely make one for you! Just leave a note at checkout for me. Something along the lines of "Hi, I've ordered a Size L but I'm after a size L 1/2 please".
I'VE ORDERED THE WRONG SIZE! WHAT DO I DO?
Please make sure you check your necklace length or ring size properly before ordering!!! I can't stress this enough. I don't do jewellery resizing, as I work alone and am usually always quite busy. A local independent jeweller can resize/modify jewellery for a small fee.
WHEN ORDERING A RING FOR SOMEONE ELSE:
If the ring is a surprise, ask the person's partner/or family if they know the person's ring size. Otherwise borrow one of their favourite rings and take it to a jeweller to determine the size properly. Or measure the inside diameter and take a photo of it on the ruler to show me via email to confirm.
If you can't be bothered with any the above, just buy them a necklace or a gift certificate instead haha! All jewellery gift certificates come with a free ring sizer so the giftee knows their size in case they'd like to spend it on a ring.
******IMPORTANT TIPS:******
The ring should fit your finger comfortably; snug enough so that it will not fall off, but loose enough to just slide over your knuckles without discomfort.
Your finger size can change depending on the time of day, and the weather!
My ring sizes are in Australian/UK letter format (A,B,C etc). If you only know your ring size in a different format (like 6,7,8 etc), please email me BEFORE ordering so I can convert it, and tell you which AU ring size to order on my website.
**If you're ordering a wide band ring like a thick signet, it's best to order 1 full size larger to ensure it will fit, given the extra surface area on a wider ring. SO if you're a size M, order a size N.**
Returns
Refunds and exchanges will not be given for incorrect size or change of mind. I will only accept returns if the item is faulty. 'Wear and tear' is not considered a fault. "I don't like it" is not a fault. Faulty is a mechanical fault like the solder join coming undone or something along those lines. I will not under any circumstances refund for custom items once production has started.
If you wish to return your faulty order, you are welcome to exchange it for something of equal value as the item purchased. When packaging the items to return, ensure it is properly packaged. Items received that do not comply will not be accepted and will be returned to sender.
I will not cover the cost of return shipping and I am not responsible for items coming or going to incorrect addresses. Please DOUBLE CHECK shipping addresses when ordering.
Shipping
DO YOU SHIP INTERNATIONALLY?
Yes, I ship worldwide.
SHIPPING TIME FRAMES (ONCE THE ITEM HAS BEEN HANDMADE):
AUSTRALIA:
Standard Shipping (tracked) takes 3-5 business days.
Express Shipping (tracked) takes between 1-2 business days.
Shipping times may be slightly longer if you live in a rural area. Please add Sign on Delivery option if you think you may not be home at the time of delivery, to avoid any possible theft of your package.
INTERNATIONAL:
The shipping cost depends on shipping destination. This will be calculated at checkout. Australia Post makes the shipping costs not me.
Once I have made your order, I will email you with the tracking number and the link to track it.
Standard international shipping takes between 1 and 4 weeks. If there is a delay or you suspect your item is missing, please call Australia Post and quote your package tracking number. I can not give you any information about postage once the package has left my hands.
International orders may incur local taxes or duties that I unfortunately have no control over. Usually this occurs in Euro countries and will be requested at pickup of the package. I will not be held responsible for these charges.
New Zealand AfterPay customers - the final amount may differ slightly from the amount displayed as the price is displayed in AUD and it will convert to NZD. Contact AfterPay if you have any questions regarding currency conversion. Our dollars are very similar though :)
I JUST ORDERED SOMETHING. HOW LONG UNTIL IT SHIPS?
It could take me a couple of days or a couple of weeks to make one item. If I have what you've ordered made up and ready to go, I will send it within 1-2 business days. Custom items may take longer depending on the difficulty of the piece.
If you order multiple items, it may take longer than if you just order one.
If business is quiet it may be quick, if I am very busy it may not. I am not a machine. Please see the SHIPPING section below for delivery times and tracking etc.
SHIPPING TERMS:
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All orders are sent from Australia - using Australia Post.
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You will receive a shipping confirmation email once your item has been sent out. That email is sent to the email address that you provide upon checkout. If you have not received a tracking email, your item has not been made yet or you've misspelt your email address.
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I do not take any responsibility for items lost or stolen in transit or upon delivery. If you are worried about the item being stolen once delivered, please purchase "Sign On Delivery" as your postage method. This will allow the postie to leave your package at a local post office instead of leaving it at your door.
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Once your package has left my hands, I am no longer responsible for it. Please give Australia Post a call if you have any postage or delivery enquiries.
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Please DOUBLE CHECK your shipping address, as your package will be sent to the EXACT shipping address you provide to me at checkout.
By shopping with RATBAG WORLD, the customer accepts all of the above terms.
Thank you for your support. xox Kachiri and Mitch :)
